Solutions
Logistics & field operations
Dispatch, live customer updates, exception handling and proof of delivery, coordinated by agents.
A reference playbook: the workflow and agent architecture Aetheron builds for this sector. For work already delivered, see the case studies.
The bottleneck
Every shipment generates the same coordination: assign it, route it, tell the driver, tell the customer, and handle it when something goes wrong. Exceptions are where the cost sits, and they surface late.
The workflow
- Shipment created
- Driver and vehicle assigned
- Route optimised
- Driver notified
- Customer updated with an ETA
- Exception detected — delay or damage — and escalated
- Delivery confirmed and proof of delivery collected
Agents deployed
Dispatch agent
Assigns driver and vehicle
Customer update agent
ETA and status over WhatsApp or SMS
Exception handler agent
Detects and escalates delays and damage
Proof of delivery agent
Collects and files confirmation
Reporting agent
End-of-day summary
Connects to
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