Services
Dispute and chargeback defence
Assemble the evidence for a payment dispute and file the rebuttal before the response window closes.
What this service does and how it is delivered. For work already shipped, see the case studies.
The problem
A chargeback arrives with a deadline and needs evidence from four systems: delivery logs, the conversation history, the access records and the terms the customer agreed to. Gathering it is a day's work, so disputes go undefended.
How it runs
Starts with: A payment dispute webhook from the processor or merchant bank.
- Ingest the dispute and identify the underlying transaction
- Gather delivery logs, conversation history, access records and the applicable terms
- Assemble the evidence into the rebuttal format the processor expects
- Submit within the response window
- Track the outcome and feed recurring patterns back to the business
What you get
Evidence assembly
Delivery, conversation and account records collected into one rebuttal document.
Deadline tracking
Every dispute worked against its response window rather than discovered after it lapses.
Automated filing
Submission through the processor's own dispute channel.
Pattern reporting
Recurring dispute reasons surfaced, so the cause can be fixed upstream.
Connects to
Worth knowing
No win rate is claimed here. Dispute outcomes depend on the quality of the merchant's own underlying evidence.
Run this in your business?
Tell us the process you want automated and we will show you how it runs as agents.
Request early access