Services
Customer support mesh
Resolve routine support contacts across voice, chat, email and messaging, and escalate the rest with context.
What this service does and how it is delivered. For work already shipped, see the case studies.
The problem
Most support volume is a small set of questions asked repeatedly, arriving on four channels that each have their own queue. The genuinely hard tickets wait behind the easy ones.
What we do
- Classify the incoming contact by intent, channel and language
- Resolve routine requests directly against your own documentation and systems
- Take the action the request actually needs, not just answer it
- Escalate with the full history attached when a person is required
- Report what is being asked, so the underlying cause can be fixed
What you get
Channel consolidation
Voice, chat, email and messaging handled by one agent configuration.
Grounded resolution
Answers drawn from your documentation and account data rather than generated freely.
Action taking
Status changes, refunds and updates executed within the permissions you set.
Escalation with context
A person receives the transcript and the account state, not a cold handoff.
Connects to
Run this in your business?
Tell us the process you want automated and we will show you how it runs as agents.
Request early access